RST/OEM VALVES Service FAQ, RST/OEM VALVES product FAQ

Q
What is your lead time？

A

It's around 30 days normally. If we have the products in stock, it will be about 15 days.
Q
Can your company print customer’s LOGO on products?

A

Yes. We can print your LOGO or others you need on our products to meet your market.
Q
Does your company offer samples?

A

Yes. We can offer samples to customers according to different needs.
Q
How long is the quality guarantee period?

A

We supply 6 to 12 months for quality guarantee according to customers' using frequency.
Q
How can you guarantee the quality of products?

A

First of all, we have the numerical control device to manufacture products accurately. Then our quality inspectors will test products one by one to make sure every valve or fitting we sell is qualified.
Q
How can I check your factory situation while it's difficult for me to come to China?

A

We have photos and videos on our website and face book, It shows every step of the manufacturing.
Q
Where do your company export?

A

We have different standards models to meet different countries’ requirements, so we sell our products all over the world.
Q
What do your products use for?

A

Petroleum & Gas,Chemical Industry, Petro-Chemical Industry, Plant Construction, Power Plant Engineering, Paper & Pulp Industry, Mining, Gas Utilities, Environmental Technologies, Steam Generation, etc.
Q
How to select the valve?

A

According to the operating conditions, such as operating pressure, medium, operating temperature, connection ends, etc. We will recommend the best suitable for you.
Q
Are you a factory or trading company?

A

RST is a professional manufacturer with factory located in Wenzhou City for more than 20 years.